Do’s and Don’ts During the Phone Interview
- Don’t smoke, chew gum, eat, or drink.
- Do keep a glass of water handy, in case you need to wet your mouth.
- Do smile. Smiling will project a positive image to the listener and will change the tone of your voice. It can also be helpful to stand during the interview, since this typically gives your voice more energy and enthusiasm.
- Do speak slowly and enunciate clearly.
- Do use the person’s title (Mr. or Ms. and their last name.) Only use their first name if they ask you to.
- Don’t interrupt the interviewer.
- Do take your time — it’s perfectly acceptable to take a moment or two to collect your thoughts.
- Do take notes when possible on what questions came up.
- Do give short answers.
- Do remember your goal is to set up a face-to-face interview. At the end of your conversation, after you thank the interviewer, ask if it would be possible to meet in person.
Review more phone interview do’s and don’ts to prepare.
Proper Phone Interview Etiquette
Review these guidelines for appropriate phone interview etiquette, so you make the best impression on your interviewer.
Answer the phone yourself, let family members and/or roommates know you are expecting a call. When you answer the phone, answer with your name i.e. Jane Doe (in a perky tone of voice), so the interviewer knows they have reached the right person.
Use the interviewer’s title during the conversation (Mr. or Ms. and their last name.). Only use a first name if they ask you to. Otherwise, use the formal title.
Listen carefully to the interviewer and don’t start speaking until the interviewer finishes the question. If you have something you want to say, jot it down on your notepad and mention it when it’s your turn to talk.
Don’t worry if you need a few seconds to think of a response, but don’t leave too much dead air. If you need the interviewer to repeat the question, ask.
Follow-Up After the Interview
As the interview winds down, make sure to say thank you to the interviewer.
Once the interview is over, carefully review any notes you were able to take during the conversation. Jot down what types of questions you were asked, how you responded, and any follow-up questions you may have if you have an opportunity for an in-person interview.
Follow up soon after the call with a thank you note that reiterates your interest in the job.